FAQs

Velorin Frequently Asked Questions (FAQs)

1. Orders & Payments

Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods.

Q: Can I modify or cancel my order after placing it?
A: Orders can only be modified or canceled within 24 hours of purchase. Please contact us immediately at Reelozcreations@gmail.com for assistance.

2. Shipping & Delivery

Q: How long does shipping take?
A: Shipping times vary based on location and shipping method selected. Standard shipping takes 5-7 business days, while expedited options are available.

Q: Do you offer international shipping?
A: Yes, we ship internationally! Shipping costs and delivery times vary by country.

Q: How can I track my order?
A: Once your order ships, you will receive a tracking number via email.

3. Returns & Refunds

Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unused and in their original packaging.

Q: How do I initiate a return?
A: Contact our support team at Reelozcreations@gmail.com with your order details, and we will guide you through the return process.

Q: When will I receive my refund?
A: Refunds are processed within 5-7 business days after the returned item is received and inspected.

4. Product & Support

Q: How can I contact customer support?
A: You can reach us via email at Reelozcreations@gmail.com or through our contact page.

Q: Do you offer warranties on your products?
A: Warranty policies vary by product. Please check individual product descriptions for details.

If you have any other questions, feel free to reach out to us at Reelozcreations@gmail.com. We’re happy to hel